Data Mining Approach for Analyzing Call Center Performance: Revision history

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24 December 2023

  • curprev 15:5715:57, 24 December 2023‎ SatoshiNakamoto talk contribs‎ 2,024 bytes +2,024‎ Created page with "Title: Data Mining Approach for Analyzing Call Center Performance Abstract: This research aimed to apply data mining techniques to predict call center quality of service based on performance data. The study used various methods like linear neural networks, multi-layered perceptrons, probabilistic neural networks, classification and regression trees, support vector machines, and a hybrid decision tree-neural network approach. The findings showed that the hybrid approach..."
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